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Pricing for IT Support

IT Support Pricing

Tailored Solutions for Your Business

We understand every business is unique.

That’s why we offer customised IT support packages designed to meet your specific needs.

Our goal is to provide you with the right level of support without pushing unnecessary services.

Watch our video to learn more

Here's How We Can Help

Bespoke IT Support Quotes

Bespoke Quotes

We don’t believe in one-size-fits-all solutions.

Instead, we create bespoke quotes for each client.

Our team will assess your requirements and tailor a support package that includes only the elements you need.

No more, no less.

Expert Technicians

Our team of expert technicians is always ready to assist you.

Whether it’s troubleshooting issues, setting up new systems, or optimising existing systems, we’ve got you covered.

Your entire team have full access to our skilled team of professionals or any issues or concerns they have.

Syn-Star IT Support Petersfield
IT Consultancy

Strategic IT Consultancy

We can assist you to maximise your I.T. budget with our strategic consultancy services.

We’ll work with you to create roadmaps that align with your business goals if you require this level of assistance.

From cost-effective solutions to long-term strategies, we’ve got the expertise to help you make informed decisions.

Business Phone Systems

Communication is key.

Our business phone systems keep you connected.

Whether you’re in the office or working remotely, we ensure seamless communication for your entire team.

All phone systems come with unlimited support, find out more.

Telecoms Pricing
Syn-Star IT Support and Telecoms Review

24/7 Device Monitoring

Don’t lose sleep over IT problems.

Our 24/7 device monitoring ensures that any issues are detected and resolved promptly to ensure your I.T. uptime is improved.

We proactively monitor your systems to prevent downtime and keep your business running smoothly.

Business Broadband

Having reliable broadband for any business is essential.

We offer competitive business broadband for all size of business.

With lightning-fast speeds and a rock-solid network, our broadband ensures that you never miss a beat in today’s fast-paced business world.

cyber security

Business Cyber Security

Backup and Disaster Recovery

Safeguard your data and recover quickly from any unforeseen incidents.

Cloud Computing Integrations:

Leverage the power of the cloud for scalability and efficiency.

Penetration Testing (Ethical Hacks)

Test your defences to identify vulnerabilities before attackers do.

Cyber Security Defences

Including industry leading, Anti-Virus, Anti-Spam, Ransomware, Dark Web Monitoring and Employee Testing & Training

Read a recent client case study

Regular Break-Fix Support is not enough for an excelling business...

Since 2002 we have been supporting companies like yours, but why do they choose to stay with us?

Syn-Star are a trusted managed support service (MSP) unlike your typical break-fix support we remotely manage our customer’s IT.

We look after your systems and can see the health of each device, access each device remotely, perform security updates, fix bugs and notify you of any problems before they happen.

Support with Microsoft 365 Licences and Pricing

Benefits of Managed Support

A Managed Support Provider looks after your technology and notifies you of any IT that is in need of an upgrade before it breaks. This will reduce downtime as you will never again be without the technology you need to run your business.

When you outsource to a Managed Support Provider you will not be in need of an in-house IT Manager. The average cost saving on an annual salary in the region of £50,000 per annum.

In addition to that, there’s the cost of the initial recruitment, ongoing training and associated company benefits such as pensions, national insurance, paid sick leave etc.

Using an (MSP) gives complete visibility over their workforce. This means temporary workers, consultants, freelancers and contractors will have full remote support access on their devices.

As technology grows increasingly complex in-house hardware and software management becomes more challenging. When you choose to outsource your IT to an MSP provider you benefit from unlimited support and no limits on the type of technology you want to implement.

What Should you be Paying for IT Support?

Getting value from your IT support provider involves letting them do what you’re paying them for.

If you have unlimited support, ensure that no one in your business is doing the work

Instead, focus on managing the relationship and ensuring the IT support company provides the necessary services.

Many internal employees tend to ‘tinker’ with IT instead of focusing on their actual job.

Peace of Mind with your IT Support Partner

Technology is the primary driver for business growth.

90-Day Happiness Guarantee
At Syn-Star, we offer a unique double guarantee. Our 90-Day Happiness Guarantee allows you to cancel your contract within the first 90 days if you’re dissatisfied with our service.

2 Hour Emergency Response
Additionally, we promise that any emergency issue logged by your team will receive a response within two hours during our IT support opening times.
IT support providers free promise transitioning bonus

Guides on IT Support

Questions we frequently get asked...

Everything a business needs to grow and run efficiently.

We do not just provide break-fix.  It is helping you plan to grow, but also understanding your budget and your requirements per user. 

All physical machines (Microsoft &/or Apple Mac) as standard.

Absolutely! We have a dedicated team working in our repairs workshop five days a week. We repair all your business technology, Computers, servers, mobiles, tablets and printers

Our standard charge is £95+VAT per hour, but if you are a support client, this is discounted down to £80+VAT per hour.

We also only charge a minimum of 1 hour for the first hour, it is then in 15 minute increments there after.

The cost of delivery and collection varies depending on your location.  If you are located in the South, we will often be able to collect and delivery in person.  If you are located across the UK, we will charge according to courier costs and if you want insurance.

Prices are available upon request.​

This really depends on what the server is doing.  If it is just running a few applications will cost approximately £1,000.  But if it is running multiple virtual machines and multiple SQL databases this will be more.

The best guestimate for  installing a server is between £1,000 – £2,500.  Please contact us today and we will be delighted to give you an exact quotation to install a new server for you.

If you are one of our monthly support client we charge a fixed rate of £145+VAT.

What is important to remember is we will do all the pre installation at our premises, meaning a lot less disruption for you and your colleagues. 

We will then be able to complete the installation once the machine is at your location.  A lot of personalisation if we are migrating you from one machine to another.

If you are not on a monthly support package, we charge £95+VAT per hour for installation.

It is difficult to give the exact price, as depends on the printer and how many users.

We charge per hour and usually takes 1-2 hours on average.

Our hourly charge is £80+VAT for support client and £95+VAT for non-monthly support clients.

We charge exactly the same as Microsoft, we do not ‘load our prices’

Please click here for UpToDate prices from Microsoft.

Please contact us for exact details and help on which will be best for you and your business.

We charge £2.40+VAT per month / per user for a standalone cloud backup of your Microsoft 365.

Please also bare in mind that the ‘dataset’ within 365 is fragmented with Teams and SharePoint, so you will require one additional license for this.

e.g. you are a business of 10 people using Microsoft 365 applications, Teams and SharePoint, you will require 11 licenses (11x£2.40 = £26.40+VAT)

We charge £60+VAT per month for up to 3TB of data.

Our Partnerships

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.