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Our fully managed IT Support package comes with
unlimited remote IT support.
Our fully managed IT Support package comes with unlimited Remote IT Support.
Our fully managed IT Support package includes remote IT Support. If you’re interested in on-site support, we can do that too. Speak to a member of our team for more details.
Proactive remote IT Support is a must-have for every business.
We’re able to provide on-site support, but we can also support you remotely. This ensures we can address any issues in a timely manner without the restrictions of location and transport.
With our remote IT Support, you’ll receive support for emergency issues that occur during our opening hours, within 2 hours of your request being sent… guaranteed!
We’re focused on understanding you, so we can best support you. We make transitioning to Syn-Star IT Support as simple and pain-free as possible. Our simple 4-step onboarding process has been built to give you peace of mind from day one.
Information Technology (IT) Support, sometimes known as technical support, is a service to an individual or business that consists of solving issues when it comes to computer technology. From assisting with software issues, to addressing matters with hardware, IT Support is focused on this.
Absolutely! We use the industry leading management systems to ensure this. Everything we do is focused on protecting your and your clients’ personal data, especially when we’re working on your machines to offer IT Support.
We have been helping companies like you with IT and telecoms since 2002. Our team comprises of senior IT solutions specialists to help you with the most complex of matters, down to 1st Line Technicians who are our first-line of defence when it comes to addressing your IT issues.
Nope! About 97% of the IT Support we offer is achieved remotely. We’re based in Hampshire, but we support businesses across the country with their IT systems. If you’re in need of an on-site visit, this may be arranged.
Our IT Support contracts are for a minimum of 12 months, and then continue on a three month rolling contract. We’re not in the business to tie you in to a lengthy IT support contract.
The role of an IT Support specialist is to ensure your technology is doing what it’s designed to do. IT Support is important because the team makes sure your data is stored in a secure way. Without the support of an IT professional, you may loose important information and interrupt business operations.
We have a 90 days happiness guarantee – this means if you’re not truly satisfied with our IT Support for business service within the first 90 days, you can terminate your contract. But we’re confident you’ll never need to do this.
We’ve been an IT provider for more than 20 years. That’s testament to the hard work and skills of our brilliant team. We’d be happy to connect you with a client of ours to ask.
IT technical support monitors the systems and networks belonging to a business. General day-to-day maintenance, such as updates, is conducted by an IT Support specialist too. Problems tend to be resolved in-person or remotely.
We love working with charities and discount our IT services to good causes. We’re sometimes interested in volunteering for events too, so get in touch and let us know what you’re up to.
Please visit our Pricing page where we outline the monthly pricing of our IT Support Package.
Our IT Support includes support for 2nd and 3rd devices. So, if you have one computer but also a laptop and tablet, we’ll support you with them too.
Setting up IT Support for business will start with a review of your current technology. Following this, there will be a conversation about your requirements, to help with writing a bespoke proposal. If accepted, there will then be a turnkey on-boarding process which is included in the cost.
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Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
