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0333 242 2441

Remote IT Support for Business

Our fully managed IT Support package comes with unlimited Remote IT Support.

Get unlimited telephone and email support with Syn-Star today...

Your workforce needs to be more flexible than ever before. 

That’s why we’ve invested in the top technology to ensure your IT is flexible too. 

With our unlimited Remote IT Support, we’re able to help you and your team from wherever they are. 

Remote IT support
Computer support for business

Proactive Remote IT Support worth shouting about...

Proactive remote IT Support is a must-have for every business. 

Yes, we’re able to provide on-site support, but by having the right tools to support you remotely ensures we can address any issues in a timely manner. 

With our remote IT Support, you’ll receive support for emergency issues within 2 hours of our support hours… guaranteed! 

 

Our Partnerships
it support microsoft partner

Sound good?
Get a quote for IT Support
for your business now.

Our fully managed IT Support package includes remote IT Support. If you’re interested in on-site support, we can do that too. Speak to a member of our team for more details. 

Or call our sales line:

What hardware does your company have that needs support?

Computers

Servers

What is Remote IT Support?

Within Information Technology (IT), remote IT Support – also known as remote technical support – is when IT tools and software are used to enable an IT professional to support someone with their IT need. 

The issues which are addressed within remote IT Support typically happen over the internet via a secure remote system. 

Remote IT Support can be hugely cost effective as it minimises the requirement to have a person on site where a team may be working.

IT Support in Hampshire

I just wanted to say a very big thank you to the Syn-Star team for their assistance with setting up SharePoint.  The service they provide is absolutely fantastic and I was most grateful for the patience of the team.

Karen Smith, Cashflow Creators

Questions we frequently get asked...

Yes. We work with you to understand your business needs to ensure the right plan is put in place. Then can ensure that everything is set-up for remote IT support throughout your business, for 24-hour cover, swift response and peace of mind.

There are many reasons, but remote IT support is cost effective, gives you access to IT support specialists, allows internal teams to refocus on other priorities and increases productivity with reduced downtime.

It is very easy to use.  Everyone in your team will have unlimited access to one of our qualified team members and once they’ve allowed access to their computer, our support specialist will do the rest to resolve their issue.

We have secure platforms for remote IT support and can monitor systems to check for security risks, providing regular updates and security patches to keep your systems properly protected.

It is only with the user’s permission that we can gain remote access to their device to assess and fix issues. If at any point they wish us to stop, they can choose to stop sharing, ending the support session immediately.

Our IT support specialists are a dedicated team focused on providing remote IT support, unlike an internal IT support team that is likely to be managing various internal priorities. We also promise that you receive IT support withing two hours of making your call.

Remote IT support is more cost effective than employing your own internal IT team. You only pay for what you need, and a regular cost agreed in advance makes it is easier to budget for.

With the increase in hybrid working, it’s more important than ever to be able to support a team based over several locations, including multiple office locations or workers based at home.

One of the key advantages of partnering with an outsourced remote IT support team is the flexibility to ramp up or decreases the amount of support you pay for, in line with the needs of your business. 

Although we provide a range of IT and telecom services, at Syn-Star we have a team dedicated to IT support. They learn all about your business and specific needs and become an important partner in maintaining effective IT systems.

We support a broad range of devices, software and apps. Our team has an extensive range of experience supporting the IT needs of many types and sizes of business, supported by specialists in specific areas.

This is very unlikely, as the vast majority of issues can be resolved by remote IT support. But on the occasions when this isn’t possible, we can provide on-site support to ensure that the issue is solved quickly.

Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.