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IT Support for Business

Maximising uptime & minimising cyber risk is what we do!

Your team get the best support from upbeat experienced technicians. Click here to get a quote.

The health of your systems is proactively monitored 24/7 to increase uptime and decrease frustrations.

We learn your business and build to provide you with peace of mind that we can, create customised solutions, provide quicker diagnostics on common issues and mitigate security risks more efficiently. 

strategy roadmap plays a fundamental role in driving business success. By setting clear goals and priorities, it enables better decision-making, resource allocation, and alignment across your business.

We offer cost-effective solutions by optimising your technology investments, streamlining processes, and ensuring efficient resource allocation to help you achieve your goal without compromising on price.

Annual deep dives mean we can comprehensively assess operations, processes and security measures within your organisation. We can identify any gaps, or inefficiencies to mitigate risk and support the continuous improvement of your business using strategic planning. 

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Tickets Resolved
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Increase in first fix resolved than 2022

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Out of 5 Star Customer Review

Benefits of Choosing Syn-Star:

Why Customers Choose Syn-Star

We Get to Know You!

We tailor our IT Support to your business. We learn your systems and requirements so that we can craft you a bespoke plan.

Competitive Pricing

We offer bespoke pricing tailored to your business. all contracts include unlimited support tickets.

Customer Service

Our high standard of customer service has served businesses well for over 20 years.

Our Easy 4 Step On-Boarding Process

Sometimes it seems easier to stay with your current supplier even though they may offer you poor support. We make transitioning to Syn-Star IT Support as simple and pain-free as possible. Our simple 4-step onboarding process has been built to give you peace of mind from day one.

Information
Gathering

Meet, Learn, Audit
& Asset Tag

Recommend,
Adjust & Refine

Improve, Refine &
Start to Support

transition to a new it support provider PDF

Customer Reviews

Join our satisfied clients across the UK who trust us to handle their diverse IT issues.

Don't just take our word for it... here's what they had to say

"Thank you for being our IT superheroes throughout the year. You don't just fix our IT issues; you sprinkle a little magic on top"

Nicola

"We would highly recommend Syn-Star as your IT partner/supplier. Prior to signing up with them we had a couple of different IT companies, but none seemed to or wanted to get to know our business and IT requirements."

Matt

What's Included

This is an example of what our IT Support package will include, this can be altered to fit your specific needs upon request.

Unlimited Support

Unlimited IT support with total access for every staff member

Tailored packages

A tailored service where you only pay for what you need

Online Support Portal

Easy access to our fast-response IT expertise through your own online portal client portal

Remote & Onsite Support

Our technicians will support you both remotely and onsite for all your IT needs

Regular Updates

Regular updates and reviews to ensure you are getting the most out of your IT

Annual Deep dives

Annual deep dive strategy sessions with your client relationship manager to help you grow your business

How to Proceed?

Request a
Callback

Let's discuss how we can help you with IT Support: request a call back today

Unsure?
Request Information

Still unsure but want to be sent more information on IT Support

Schedule a
Teams Meeting

Book in a teams meeting to discuss how we can help with your current IT headaches

What if we aren't quite right for you?

Whether you’re looking to transfer to a new IT Support provider, or want to start using an IT Support specialist like us, we’re here for you.  

Our 90-Day Happiness Guarantee allows you to stop your Syn-Star contract within the first 90 days if you’re not happy with the service we provide.

We also guarantee that every emergency issue logged by a member of your team will be responded to within two hours of our support opening times. 

IT support providers free promise transitioning bonus

Read a recent case study

More Guides: IT Support

Find out what other people have to say...

Frequently Asked Questions

Information Technology (IT) Support, sometimes known as technical support, is a service to an individual or business that consists of solving issues when it comes to computer technology. From assisting with software issues, to addressing matters with hardware, IT Support is focused on this.

Absolutely! We use the industry leading management systems to ensure this. Everything we do is focused on protecting your and your clients’ personal data, especially when we’re working on your machines to offer IT Support.

We have been helping companies like you with IT and telecoms since 2002. Our team comprises of senior IT solutions specialists to help you with the most complex of matters, down to 1st Line Technicians who are our first-line of defence when it comes to addressing your IT issues.

Nope! About 97% of the IT Support we offer is achieved remotely. We’re based in Hampshire, but we support businesses across the country with their IT systems. If you’re in need of an on-site visit, this may be arranged.​

Our IT Support contracts are for a minimum of 12 months, and then continue on a three month rolling contract. We’re not in the business to tie you in to a lengthy IT support contract.

The role of an IT Support specialist is to ensure your technology is doing what it’s designed to do. IT Support is important because the team makes sure your data is stored in a secure way. Without the support of an IT professional, you may loose important information and interrupt business operations.

We have a 90 days happiness guarantee – this means if you’re not truly satisfied with our IT Support for business service within the first 90 days, you can terminate your contract. But we’re confident you’ll never need to do this.

We’ve been an IT provider for more than 20 years. That’s testament to the hard work and skills of our brilliant team. We’d be happy to connect you with a client of ours to ask.

IT technical support monitors the systems and networks belonging to a business. General day-to-day maintenance, such as updates, is conducted by an IT Support specialist too. Problems tend to be resolved in-person or remotely.

We love working with charities and discount our IT services to good causes. We’re sometimes interested in volunteering for events too, so get in touch and let us know what you’re up to.

Please visit our Pricing page where we outline the monthly pricing of our IT Support Package. 

Our IT Support includes support for 2nd and 3rd devices. So, if you have one computer but also a laptop and tablet, we’ll support you with them too.

Setting up IT Support for business will start with a review of your current technology. Following this, there will be a conversation about your requirements, to help with writing a bespoke proposal. If accepted, there will then be a turnkey on-boarding process which is included in the cost.

Have a question?
Get in touch

IT Support for Businesses        Telecoms & Connectivity        Cloud Security        Tech Consultancy        Hardware Repairs & Sales

Book a Meeting to
Discuss IT Support

Request a Callback

Request more Information

IT Support Quote

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.