How Syn-Star partnered in-house IT support with specialist expertise to pull a leading arboriculture group into the modern age of technology
This leading arboriculture group is a Petersfield-based company providing specialist forestry services to major clients including Network Rail, the National Trust, Forestry England, and Crown Estates.
With a strong record of success over 20 years, they have been applying industry-leading expertise to implement innovative and efficient solutions that surpass expectations.
As a result, the company has grown and expanded its operations across more areas, including arboriculture, civil infrastructure management and environmental projects.
When we first started our relationship, they employed fewer than a dozen people and Syn-Star provided all of its end-user IT support. However, with success, they have significantly expanded their workforce across the UK.
This has put further demand on existing IT systems and the need for tech support, which has had to expand in parallel with their growth. As they were expanding they began to face new issues including scale, connectivity, file management, and remote collaboration.
This business now employs an in-house IT manager who works on the day-to-day support requirements of the business. However, as a specialist IT support company, we can provide a broader and deeper level of expertise than any one individual can maintain. This includes cyber security, telecommunications, connectivity, and IT consultancy.
We apply our knowledge of the sector to keep up-to-date and advise on cross-sector best practices so that their technology preserves a competitive edge.
Our specialist team now works with there IT manager to provide not only specialist support but the extra capacity for strategic thinking. We advise on, and implement, projects to ensure that they have the systems and connectivity they need to support operations into the future.
We also delivered a project to centralise data storage, introducing Microsoft SharePoint 365 on their own servers. The Cloud-based Microsoft document management system gives staff secure, remote access to shared documents, with different permissions for individual client files.
With better inter-site connectivity and software that centralises document storage while allowing multiple staff to work on it at the same time, collaboration across teams nationwide is strengthened, enhancing their capacity to realise growth opportunities.
As this company work with large-scale sector leaders, their IT systems need to be comparable with those of their clients. Clients also expect their contractors to take data protection seriously. We help our partners gain Cyber Essentials security accreditation and provide cyber security monitoring, antivirus updates, and staff training to reassure their own clients.
Introducing Microsoft SharePoint has allowed staff to work in-office, at home or at remote sites, giving full access to folders, real-time collaboration on the same document and instant synchronisation of files with up-to-date data.
Select the areas you would like to discuss below…
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
