This business is an independent commercial insurance broker based in Hampshire with a reputation for its expertise in many areas of insurance, including covering private and commercial properties, public liability, cyber and data insurance and cover for contractors.
They are proud of the level of service they provide by putting customers front and centre and being a small and agile team, they are able to respond quickly to a client’s needs.
This approach has helped their company grow from a close family team to a staff of 12.
Starting out as a small, niche business that focused on personal service, their success meant that they outgrew their original, traditional and relatively static phone system which was limited to physical desk phones in the office, with all the limitations they embody.
When they needed to work remotely, they had to divert calls to their private mobile devices.
They couldn’t easily transfer calls and had no idea who was calling, even whether or not the caller was a customer. This also meant that an employee couldn’t return a call without giving their own private mobile number away.
This didn’t give the professional image that they wanted to project through its initial interaction with potential customers and its corporate image was being lost.
Syn-Star had been providing IT support for this company already so we were able to help with our telecoms system which comes with a suite of features as standard:
All of this adds up to create a much more flexible and convenient system for the user; office-based staff can keep their desk phones, while for hybrid workers meeting clients or at home, our telecoms system means they can make and receive calls as normal, as though they were in the office. They can set out-of-office messages or be fully contactable, as required.
The softphone app is ideal for office workers, empowering them to work more efficiently as both hands are freed up while on the phone to search for client files.
The power of the mobile app is that staff can now make calls from anywhere and the call comes up on a customer’s receiving phone as the company number, reinforcing their corporate branding.
The system also includes Busylamp so if have several people are working from home, it shows who is available to take the call: a green light for free, a red if unavailable and amber if already on the phone, ensuring flexibility while ensuring customer queries are quickly responded to.
The system is also scalable and can expand as they go from success to success.
Operations Director
“The team at Syn-Star know us well as a business, they’re helpful and always respond to our needs, particularly when it came to modernizing our old phone system. They’ve very much become our IT partner.”
Tell us what issues you’re facing and we will help you find the solution!
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
