How we provided a complete wraparound service when relocating a UK sound and lighting company.
A major sound and lighting company were adding several new locations and was struggling to communicate effectively using an outdated analogue landline phone system.
Syn-Star met with the client and fully understood their requirements for not only today but for aligning with their growth plans.
Syn-Star provided a full proposal which included, migrating to a new VoIP phone system, internet connectivity for all the sites and assistance with network cabling and Wi-Fi.
In particular, this client wanted to ensure that they had the means to communicate effectively, both internally with colleagues and externally with customers with as little downtime as possible.
This client was struggling with negative feedback from their team who wanted to be able to work from home and other locations. They were also having to use their personal mobiles to complete their day-to-day jobs.
The client wanted to ensure they had a secure network and a modern telecoms system that was flexible for working from home and their new locations as they expand.
On speaking to Syn-Star, this client was relieved to learn that we could both modernise and support their telecoms while offering them flexible usage options. This helped to streamline the call process, saving them valuable time.
On several occasions, the client also needed to expand locations. Syn-Star were called in to ensure the expansion of the phone system and internet connectivity.
Our main goal was to ensure that the client ended up with an agile phone system that would help them grow and improve their business operations and efficiency.
We set-up headsets for staff to use when taking calls, as well as setting up a softphone and mobile app for use when on jobs out of the office.
Secondly, we also needed to ensure they had secure internet throughout their office. This didn’t just involve setting up the network. We also implemented security strategies to protect the business and its employees from a variety of cyber security risks.
“Our phone systems had been here longer than I have, and I’ve been here over 10 years! Upgrading our phones, and being able to use our phones when out, has been fantastic for the team to not miss calls and improve our efficiency.
Having help when we moved was also a total godsend.”
Tell us what issues you’re facing and we will help you find the solution!
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
