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Case Study

Ensuring that IT keeps operations turning smoothly at a leading engineering company

Leading Precision Engineering Company

Syn-Star’s IT support empowers this high-tech manufacturer to automate more processes and streamline operations to become a leader in its field, by installing and maintaining modern, integrated, reliable IT hardware and software.

This leading engineering company is an established business which has been manufacturing precision metal products since 1969. Over the years the company has invested in new turning equipment, supporting fixed and sliding head turning, and in an Enterprise Resource Planning (ERP) platform from Javelin, evolving into an ultramodern CNC (Computer Numerical Control) production facility to serve a growing customer base.

The Challenge

They needed up-to-date IT hardware and software with better connectivity in order to get the most from its ERP system and facilitate greater automation. 

The human factor was still part of the manufacturing process, slowing production.

The Solution

This business has a long-standing partnership with Syn-Star for IT services, so their Managing Director asked Syn-Star to support his ambitions by installing the IT systems crucial for streamlining operations and realising the company’s potential.

Relying on its IT, they also needed support that would constantly monitor for problems, automatically install updates and maintain a system that minimises downtime.

Engineering company in need of IT Support in Portsmouth

The Results

They now have the IT systems and connectivity they need to support modernisation and guarantee uninterrupted operations with slicker processes.

Client quote

Karl

Director

“After upgrading all our hardware there’s less downtime because the systems are more reliable which makes us more efficient,”

“Syn-Star are easy to deal with. Their knowledgeable technicians know our business inside out. They are very good at keeping everything running without problem.”

“I don’t want to have to talk to my IT provider and never have to speak with Syn-Star. I just know they are always monitoring things in the background. Whenever we have a problem or we need any changes, they are quick to respond and get it done.”

“Most importantly, we trust them with our very sensitive data. I wouldn’t even consider going to another IT provider.”

“At every stage of a job, with the help of well-maintained, modern IT, our functions are integrated to improve workflow, with duplication and inefficiency eliminated, saving time and boosting productivity so that employers experience greater job satisfaction and can add more value to the company.”

How can we improve your business IT?

Tell us what issues you’re facing and we will help you find the solution!

IT Support Quote

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.