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If you want your business to succeed you need your IT to continuously work at its best maximising uptime.
If you want your business to succeed you need your IT to continuously work at its best maximising uptime.
Syn-Stars on-site support allows our IT technicians to interact directly with the affected systems and equipment.
Our IT support technicians will perform hands-on troubleshooting and be able to diagnose complex issues effectively and as a result, provide tailored solutions to any of your IT issues.
Syn-Stars on-site support offers more personalised assistance to you and your employees.
Our IT technicians can interact directly with the different individuals in your business and understand thon a better level their specific needs and challenges to provide customised solutions.
Working in this way will lead to improved user satisfaction and a better overall IT experience for you and your team.
Syn-Stars on-site IT support enables our technicians to physically inspect and maintain your hardware components. An example of this would be any servers, workstations, and networking equipment that you use.
Our on-site technicians can perform routine maintenance tasks, update your software, apply any patches needed, and ensure systems are running optimally from site.
On-site IT support provides us with the opportunity to transfer knowledge & implement training sessions around the technology being implemented.
Our technicians can educate users and employees on best practices, software usage, security protocols, and all other relevant IT topics. Having this close relationship can:
Our expert IT technicians working on-site can assess your network infrastructure instantly and identify any bottlenecks or vulnerabilities. We can then propose optimisation strategies to help improve these.
Syn-Stars technicians can fine-tune your network settings, improve security measures, and optimise performance to ensure your IT systems are operating efficiently while On-site
On-site IT support allows for a more immediate response to any security incidents.
Technicians can quickly address any breaches, malware infections, or unauthorised access attempts, this will as a result minimise potential damage and data loss.
Our technicians can also implement security measures proactively, such as regular system updates and security audits.
In the case of an emergency, on-site IT support is invaluable.
Syn-Stars IT technicians can respond quickly to critical situations like hardware failures, power outages, network disruptions or cyber security breaches.
Their presence can help mitigate risks and ensure prompt recovery if this does happen.
Book a call to discuss how switching to Syn-Star will Improve your IT.
When your IT Support provider is implementing a new system or upgrading your existing infrastructure, on-site IT support will ensure a smooth transition of these processes with your employees.
Syn-Stars technicians can oversee the installation process, configure systems, and resolve any issues that may arise during the integration or upgrade process in a more present enviroment.
On-site IT support allows for more frequent and in-person direct interaction between Syn-Stars friendly IT technicians and your employees/users.
This created a sense of trust and builds positive relationships between our two companies, leading to better communication and understanding between your outsourced IT and all departments.
Client Review
While on-site IT support offers numerous benefits, it’s important to note that it may not be necessary or cost-effective for all situations.
Remote support options, such as phone support or remote desktop assistance, can be effective for certain types of issues or organisations with limited resources.
The choice between on-site and remote support should be based on the specific needs and circumstances of your organisation.
Absolutely! We use an industry-leading management system to ensure your business’s safety. Everything we do is focused on protecting you and your client’s personal data, especially when we’re working on your machines.
We have been helping a range of different companies with IT and telecoms since 2002. Our team comprises of senior IT solutions specialists to help you with the most complex of matters, down to 1st Line Technicians who are our first line of defence when it comes to addressing your IT issues.
Nope! About 97% of the IT Support we offer is achieved even though remote IT Support can be an asset remote IT support can be just as effective when using the right tools. We’re based in Hampshire, but we support businesses across the country with their IT systems. If you’re in need of an on-site visit, this will be arranged.
Our IT Support contracts are for a minimum of 12 months, and then continue on a three month rolling contract. We’re not in the business to tie you in to a lengthy IT support contract.
We have a 90 days happiness guarantee – this means if you’re not truly satisfied with our IT Support for business service within the first 90 days, you can terminate your contract. But we’re confident you’ll never need to do this.
We’ve been an IT provider for more than 20 years. That’s testament to the hard work and skills of our brilliant team. We’d be happy to connect you with a client of ours to ask.
IT technical support monitors the systems and networks belonging to a business. General day-to-day maintenance, such as updates, is conducted by an IT Support specialist too. Problems tend to be resolved in person or remotely depending on the issue.
We love working with charities and discount our IT services to good causes. We’re sometimes interested in volunteering for events too, so get in touch and let us know what you’re up to.
Please visit our Pricing page where we outline the monthly pricing of our IT Support Package.
Our IT Support includes support for 2nd and 3rd devices. So, if you have one computer but also a laptop and tablet, we’ll support you with them too.
Setting up IT Support for business will start with a review of your current technology. Following this, there will be a conversation about your requirements, to help with writing a bespoke proposal. If accepted, there will then be a turnkey on-boarding process which is included in the cost.
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
