One of the oldest hotels in Portsmouth, The Royal Maritime Club and Hotel originally opened in 1850 for sailors and mariners who were ’between ships’.
Today, the hotel offers 100 en-suite, comfortable bedrooms and family suites, with a range of leisure facilities, activities and catering for guests.
A famous feature for visitors to Portsmouth, in order to provide the service expected by guests, the hotel runs a complex, multi-department operation behind the scenes.
However, the business relied on a static phone system with over 80 extensions that could transfer calls but was limited in its functionality and Sy-Star was called in to look for ways of improving
We started by looking at how each department used its phones, and what they wanted from a system. For example, the reception wanted physical phones, whereas the bars and conference areas wanted more mobility, with cordless “walk-about” phones.
Then again, office staff wanted a mix of physical desktop and softphones with headsets so they could use the phone and type at the same time.
One of the biggest issues was the maintenance and cleaning teams that relied on walkie-talkies while they worked around the premises. The problem was they weren’t discreet in front of customers and during an event, if a staff walkie-talkie went off, anyone could hear what was being discussed.
There were also some dead areas around the hotel where staff couldn’t receive a signal and it could be disruptive to working staff. If a manager wanted to send a message to someone over the system,
everyone hearing their walkie-talkie crackle would stop work and listen in, or respond to ask if a message was for them.
There was a good wireless network across the building, so instead of a shortwave radio network, with all of its inefficiencies, Syn-Star technicians set up 20 mobile phones locked down in a closed system, with tagged handsets for each department.
Now, all staff can come in at the start of their shift and pick up a phone for their department, whether it’s housekeeping, maintenance, security etc. If there’s a problem to be solved, the supervisor can now discreetly phone or message the individual responsible directly to take the necessary action.
Hunt groups were also set upset-up they can be sure to get a response. If a manager wants housekeeping to respond, they can hit a button which rings the whole group. If a group member is busy on a task or taking a break, then they know that an on-duty member of staff within their group will answer it, ensuring there’s always a response.
Finance Manager
“The new telecoms system has been a game-changer for all of the staff, making communications easier and more reliable, and presenting a more professional approach to customers.
“And on top of that, office-based staff now have the option of hybrid working. It was impossible before because so much of our work was done on physical phonelines, but now it’s much easier to work from home if they need to.”
Tell us what issues you’re facing and we will help you find the solution!
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
