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Why businesses object to IT support services

Are you thinking about switching IT services provider but worried about making the change? We’ve helped many businesses switch; here’s how.

object to IT support services

How many of us stick with our utility provider, even though we know that we could get a better deal elsewhere or the customer services at your current provider are terrible and have done nothing but cause frustration? Often, we settle for OK, not great, but unfortunately for businesses, OK doesn’t necessarily drive success.

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If you suspect that you could get better IT support services elsewhere but you are concerned that making the change will be too disruptive to your business or difficult to manage, it might reassure you to know how Syn-Star has helped other clients overcome their main barriers to making the change.

Reasons businesses worry about switching IT providers

It may not surprise you to hear that business express very common reasons as to why they are hesitant to move their IT support services. IT is so central to ensuring the smooth operation of many businesses, it’s understandable there will be some hesitancy to make any change, better the devil you know, right?

Talking through the concerns you have with a potential new IT partner is a great way to understand how they work and begin to build a mutual understanding and trust between the two teams.

The most common objections to finding a better IT support provider

At Syn-Star we value the time we get to spend with clients learning about their businesses, goals for the future and challenges they are currently facing. It’s during this conversation we often hear these common concerns:

1. It looks like a lot of time and effort to change IT partners

Building an effective and dynamic relationship does take a little time but it needn’t take a lot of effort. We are very experienced at onboarding new businesses to deliver managed IT support services and have develop simple process with minimal administration to make the process as quick and smooth as possible.

2. My current support company knows my set-up and change will be too disruptive

We use the latest scoping tools, so once we have admin access we will get a real time view of your entire network, so we are ready provide an effective and efficient service from the get-go, with an experienced technical team familiar with managing similar transitions.

3. My provider currently bills me for all my software

We know it’s important to have clarity of costs and one provider that can cover all your software needs, but it’s actually very easy for us to transfer and we can work to an agreed cut-off date so that the switch is seamless.

4. What I have now works fine

Do you settle for fine in other areas of your business? You hold yourself accountable to high standards of customer care, product quality and employee relations so why should you expect less from your managed IT support services? “Fine” may get you through the day but if you are looking to grow, stay competitive and are striving to achieve ambitious strategic objectives, you should have an IT partner who shares the same values and has that same entrepreneurial spirit as you.

5. I’ve got a commitment to my broadband and phones provider

No problem, we can manage the transfer so that we start support straight away and move these broadband and telecoms services over time or may leave them where they are if they continue to be the right solution for you.

6. You charge monthly so how do I compare that with my current fee structure, which is different?

There are many different ways that IT services are billed and we can make an overall price comparison so that you have a clear understanding of how our prices compare to your current provider’s. It’s also important when considering price not just to look at cost but to consider the value being offered by each provider.

7. What if your services aren’t quite what we need?

We work with so many different types of business with a wide variety of support needs that we are confident that we can successfully deliver the range of services you need. We are so confident that we can be a great IT partner for you that we offer a 90-day happiness guarantee.

8. I don’t want to sign up for long service terms

That’s fine, all our IT support agreements are for an initial 12 months and then 3-month rolling contracts thereafter.

Changing your IT services provider is building for the long term

If you have any concerns with your current IT services or feel that you are just making do, staying with them could be a short-term decision and it won’t be long before you are reconsidering your choice as issues keep arising, growth is being slowed by inefficient IT or, worse, putting your business at risk.

You may also be surprised how little of your time it takes to transition to Syn-Star. Our tried and tested onboarding processes, efficient communications and expertise of the team allow us to be proactive in supporting you to manage change. Once we understand your operation, we will be up and running and you’ll never look back.

Free consultation

If you would like to chat about how Syn-Star can support a switch from your current IT provider, please contact us for a free initial consultation.

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& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

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Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

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Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.