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WhatsApp for business

WhatsApp for business is a great way to increase your customer experience. 

WhatsApp for business makes it remarkably easy for your customers to contact you and also you contacting them, but it can be quite onerous on the business owner or primary contact. 

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One of the biggest frustrations of using WhatsApp for business is that you have to rely on one user answering all incoming messages.  This is likely to be causing problems in messages getting missed, or a long delay in responding to your customers. Training an additional staff member whilst the user is away is also not cost effective for your business and can be messy with multiple accounts. 

 

By using our specialist business telecoms platform, we are able to integrate WhatsApp into your phone system.  This means your whole team can easily answer the messages when they arrive, thus amplifying your customer service and helping your business grow. 

The key benefits of integrating WhatsApp for business

There are numerous advantages of integrating WhatsApp for business into your phone system and some are listed below: 

  • Customers have an additional platform to contact you, via a familiar app that they already use every day 
  • One platform for all staff or specific teams to monitor and respond to messages  
  • Ability to create WhatsApp groups within your company eg. New Enquiries/ Admin/Orders 
  • All messages are logged, so all staff can see the conversation thread from anywhere  
  • All communications from your clients in one place 
  • No need for staff to give out their personal WhatsApp numbers 

How can it be added to my current system?

At Syn-Star we specialise in business telecoms that help and grow your business and our expert team is here as your telecoms partner. 

We can show you how to get the best use from the management console and customise your WhatsApp messages by adding personalisation and creating templates for faster responses to chat messages, whether on live chat, Facebook or SMS Text message. 

 

Contact us today if you would like us to upgrade your business telecoms with this fantastic easy-to-use feature, we would love to help you! 

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Team Productivity
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Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

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We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

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We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

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Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

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Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

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Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

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At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

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At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone
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There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

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Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.