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What do IT Support actually do?

What do IT Support actually do

It’s highly likely that at some point in your professional or academic life you have had to contact IT Support for help – but what do IT Support actually do?

IT experts, such as those who work at Syn-Star, are the go-to people to address any technical issues which may arise with your machine.

From hardware issues like a broken screen, to software issues such as a programme on your system has stopped working, there is a never-ending list of the types of problems IT Support help with.

Whether you’re a business owner looking for IT Support, or you’re already working with an IT Support service provider, the teams working behind the scenes cover a wide range of computer-related tasks.

Here’s some of the tasks IT professionals for will focus on:

Using a ticketing system to monitor, manage and track IT jobs

There is high demand for IT specialists across every industry, so it’s important they keep organised and on-top of addressing the issues that matter to you.

This is achieved by using a ticketing system to ensure issues are resolved within a timely manner.

Speaking to users to understand the IT problem

Whether emails are exchanged or a phone calls are made, communication between IT experts and employees working for companies like yours is key for every IT Support company.

To address an IT issue one must understand what’s going on from a user’s point of view. Next, they’ll proactively do something about that IT frustration.


Maintaining hardware and software

We’re sorry to break the news to you, but your computer won’t last forever.

Technology ages and becomes broken, software becomes unsupported, updates are being constantly introduced. An IT support team will maintain your actual machines and make all the essential updates requires to your software to keep you secure.

Training staff on the IT they use

Even though we live in a time where most people across the UK can competently use a computer, specialist training may be required from IT Support.

Why should you bother spending time training someone on something you may have limited knowledge about – when an IT guru can do it for you?

Fixing emergency IT faults

Every IT issue is important to anyone who works in IT Support, but some issues do need prioritising over others.

Whether that’s due to a server being down, or a network of computers has been hacked by some form of cyber-attack, an IT Support team are primed to support with any emergency IT faults.

We’ve been working with companies with this type of issue since 2002, from Hampshire to London, and further afield, it’s important your IT Support specialist can resolve emergency IT faults.

Providing bulletproof security

The world is becoming increasingly aware of how its technology is secure. By working on an unsecure system, you leave your system susceptible to malicious hacks and thus posing a risk to the future of your organisation.

An IT Support person will ensure you have bulletproof security, with every effort to ensure no cyber criminal shall penetrate your system.

Various programmes which monitor the activity on your machine are a great place to start, but having somebody who is proactive in ensuring your IT is safe and secure is even better.

By investing in regular IT Support, it’s easier to budget any emergencies which could arise. Whereas asking a specialist to resolve and IT concern in a reactive manner can be expensive.


Whatever IT Support professional you choose to work with, they will have the strong technical skills to help you. Excellent communication, problem solving, and analytical skills are a must for any IT expert who is ready to support your company.

For further information about super-fast IT Support for business with Syn-Star, or perhaps you’d like to know some more about what else we do, please get in touch. On LinkedIn? Follow our page for all the latest here.

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Cloud Security       IT for your Business        Telecoms & Connectivity        Tech Consultancy       Hardware Repairs & Sales

Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using there time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team are doing and how productive they are being, we are able to monitor them and create screen shots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyberattacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alert to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

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At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team. We’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your companies number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team work remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.