The IT Support service we provide is similar to what’s on offer with other IT specialists. But we’re different.
From fixing machines which go bang, to installing new computers for that new member of your team, we concentrate on all the techie bits you don’t need to worry about.
But that’s expected, right? Indeed.
We work hard to be different. We truly believe our approach to helping companies like yours allows us to stand out among the rest.
We’re passionate about supporting the growth of your business by providing a super-fast IT Support service.
We achieve this in a variety of ways, many of which are similar to our competitors, but also have several reasons for why working with us at Syn-Star is different.
We’re invested in the future of your business.
We’re all about building relationships with people like you. We’re invested in what you wish to achieve within the next 5, 10, and perhaps 15 years.
With knowledge of your long-term business aspirations, we support you with providing the right technology to help you get to where you strive to be.
If the IT service our team provides doesn’t play a part in supporting and developing your business, we’re not doing our job properly.
We have a straightforward pricing structure.
Our pricing is simple. Pay £300 + VAT per month for up to 10 machines on unlimited and fully proactive IT Support. Then, pay per machine over the 10-machine mark.
Additional costs will occur when it comes to licencing, such as with your Microsoft Office 365 accounts.
Nonetheless, we keep it easy-to-understand to help you in making a decision that’s right for you. Feel free to get an instant quote for your business using our tool here.
Our IT Support agreements are for a minimum of 12 months, then it’s three months rolling thereafter.
We offer fully bespoke IT Support packages.
Whatever your preferred brand, to whichever specialist software required for your industry, the IT Support we provide is fully bespoke.
We’re not committed to pushing specific brands for high commission like some IT companies; we’re focused on providing you with a machine that has the right specification for your needs.
We have a 90 Days Happiness Guarantee.
In addition to having peace of mind that you will not be committed to an eye-watering lengthy contract, our 90 Days Happiness Guarantee will allow you to terminate the service we provide within the first three months if you’re not happy.
We call this the guarantee you’ll never need to use. We’re confident the decision you make to use Syn-Star for IT services will be right for you.
We have a team of dedicated Account Managers.
Our team of dedicated Account Managers are the go-to people to support you with any enquiries, ad-hoc projects, quotations and more.
They invest time in studying your business goals, understanding your IT infrastructure, and provide reports where promised.
We provide an emergency response service within two hours.
Have you experienced an IT emergency? From the minute a ticket is logged as a priority, our team will respond to the issue within two hours.
Sometimes, certain issues can take a little while longer to repair, but we guarantee you won’t be sitting about for hours on end with no ability to work.
Downtime is bad for business. That’s precisely why we’re focused on minimising this issue.
We’re not just experts in IT for business.
We here at Syn-Star specialise in telecoms for business too.
By using us as your provider for IT and telecoms, you can consolidate your monthly bills into one payment and make savings for your company.
We’ll throw in the support for your telecoms systems into your IT package for the same price too.
You can find out more about telecoms for business by clicking here.