Seven signs why an IT Support service provider you think you like isn’t for you

IT Support

Agreeing to work with an IT Support service provider does come with a commitment.

It should come as no surprise given the fact the work they will complete is fundamental to the operations of your business.

So because you’re expecting to work with an IT Support service provider for the long-term, it’s important you make the right decision from the get-go.

That’s why our seven signs on why an IT Support service provider isn’t for you should help you choose the specialist that works for your business.

  1. They talk about themselves… all the time 

We all know that irritating person with a story to tell about every experience in life, right?

Well, imagine dealing with an IT Support provider who continually bangs on about their services, their products, their way of doing things… *and switch off*

Inevitably, dealing with an IT Support professional will require them to talk about themselves – to reassure you they actually know what they’re doing – but that should come after they have built a relationship with you.

Understanding your business aspirations, acknowledging your frustrations, building a conversation around those points, and then talking about how you could be supported is how we do things at Syn-Star.

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  1. They’ve added no value to your business until you sign the dotted line

If you’re looking to work with an IT service provider, in fact, if you’re looking to work with any service provider, be on the lookout to see how they add value to you before you sign the dotted line.

Adding value to potential customers is a huge way of building trust and credibility.

Besides, if a company is only interested in adding value once you start paying for their services, they’re only really interested in themselves.

We understand providing value takes time and energy, which ultimately costs money, but supporting potential customers with little nuggets of knowledge can make a huge difference.   

  1. There’s huge inconsistencies in their content 

Consistency is key.

You need to be assured you’ll be working with a company who are consistent with the delivery of their service – so how can you be confident that will be the case if they’re not consistent in their presentation?

For example, the logo within an email from the service provider is different to the logo on their website, the name of your Account Manager in one document isn’t the name as your Account Manager in another document… it looks pretty pants.

  1. You’ve met everyone before you’ve even signed 

Let’s say you’re working with a specialist such as Syn-Star, there will be ample opportunity for you to meet several members of our team who will add value to your business.

Although, that comes after the initial introductions and discussions into what you need, and how we can help.

Being passed from pillar to post, and repeating the same key points from one conversation to the next, aren’t positive tell-tale signs for an IT Support service provider.

Be aware at how they deal with your potential custom and ensure it’s seamless because, well, you’d expect their service to be seamless to avoid interruption to you.

  1. They want you to sign now, not later 

Never feel pressured into signing a contract there and then.

We appreciate you may be ready to make a decision at that very moment in time, but never feel pressured to.

Simple.

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  1. Commitment for three, five or more years 

The extensive length of contracts some key decision makers sign for fully managed monthly IT Support is often eye-watering.

Renewing your contract within 12 to 18 months of agreeing to work with a specialist shouldn’t be arduous, so don’t believe you’re signing up for a long-term contract for convenience.

  1. It’s their agenda, not yours 

If you’re looking to work with someone to support you with what you need, they should listen to you and propose the options of how they can help.

Occasionally, you may need a bespoke package to help with what you’re looking for, so go for it!

Being pigeon-holed into something which really isn’t right for your business, but works for the service provider you intend to work with, is a serious sign to not use them.

With Syn-Star, we’re committed to understanding your needs, we strive to add value from day one, our team are consistent with their approach, we’re focused on building relationship – not getting a quick deal, our contracts are for 12 months – not 60, and everything we do focuses on benefitting your long-term business goals.

Looking to work with an IT Support service provider? We’d be delighted to hear from you by clicking here.    

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