It’s highly likely that at some point in your professional or academic life you have had to contact IT Support for help – but what do IT Support actually do?
IT experts, such as those who work at Syn-Star, are the go-to people to address any technical issues which may arise with your machine.
From hardware issues like a broken screen, to software issues such as a programme on your system has stopped working, there is a never-ending list of the types of problems IT Support help with.
Whether you’re a business owner looking for IT Support, or you’re already working with an IT Support service provider, the teams working behind the scenes cover a wide range of computer-related tasks.
Here’s some of the tasks IT professionals for will focus on:
Using a ticketing system to monitor, manage and track IT jobs
There is high demand for IT specialists across every industry, so it’s important they keep organised and on-top of addressing the issues that matter to you.
This is achieved by using a ticketing system to ensure issues are resolved within a timely manner.
Speaking to users to understand the IT problem
Whether emails are exchanged or a phone calls are made, communication between IT experts and employees working for companies like yours is key for every IT Support company.
To address an IT issue one must understand what’s going on from a user’s point of view. Next, they’ll proactively do something about that IT frustration.
Maintaining hardware and software
We’re sorry to break the news to you, but your computer won’t last forever.
Technology ages and becomes broken, software becomes unsupported, updates are being constantly introduced. An IT support team will maintain your actual machines and make all the essential updates requires to your software to keep you secure.
Training staff on the IT they use
Even though we live in a time where most people across the UK can competently use a computer, specialist training may be required from IT Support.
Why should you bother spending time training someone on something you may have limited knowledge about – when an IT guru can do it for you?
Fixing emergency IT faults
Every IT issue is important to anyone who works in IT Support, but some issues do need prioritising over others.
Whether that’s due to a server being down, or a network of computers has been hacked by some form of cyber-attack, an IT Support team are primed to support with any emergency IT faults.
We’ve been working with companies with this type of issue since 2002, from Hampshire to London, and further afield, it’s important your IT Support specialist can resolve emergency IT faults.
Providing bulletproof security
The world is becoming increasingly aware of how its technology is secure. By working on an unsecure system, you leave your system susceptible to malicious hacks and thus posing a risk to the future of your organisation.
An IT Support person will ensure you have bulletproof security, with every effort to ensure no cyber criminal shall penetrate your system.
Various programmes which monitor the activity on your machine are a great place to start, but having somebody who is proactive in ensuring your IT is safe and secure is even better.
By investing in regular IT Support, it’s easier to budget any emergencies which could arise. Whereas asking a specialist to resolve and IT concern in a reactive manner can be expensive.
Whatever IT Support professional you choose to work with, they will have the strong technical skills to help you. Excellent communication, problem solving, and analytical skills are a must for any IT expert who is ready to support your company.
For further information about super-fast IT Support for business with Syn-Star, or perhaps you’d like to know some more about what else we do, please get in touch. On LinkedIn? Follow our page for all the latest here.