Deciding how to choose an IT support company, but also who to choose, can be a time consuming and arduous task. But it’s pretty important to get right.
It’s imperative the IT for your business is highly effective, with super-fast response times when things go wrong, and a proactive approach for when you wish to continually improve your business technology.
With many IT experts comparing themselves to others alike, and doing their very best to use their powers of persuasion, choosing an IT support company can be hard work.
But it doesn’t need to be. We’ve compiled some questions – with answers – for you to consider when choosing an IT support company that’s the right fit for your team and, most importantly, your business.
Does the IT Support company have a positive attitude?
For the team here at Syn-Star, attitude is everything. If we approach the IT solutions we provide for our clients with a negative mindset, we believe their experience will be gloomy.
We’re not about that. When searching for a managed IT Service that works for you – whatever size of your business – ensure their attitude is one that’s focused on helping you promptly and willingly.
Does the IT provider present reviews and testimonials?
Reviews and testimonials are everything. If you’re looking for IT support for business, it’s crucial you go with someone who instils confidence in you.
With reviews and testimonials, as well as case studies, you can gauge what people think of the IT support a particular company provides.
Reviews and testimonials are something we take seriously here at Syn-Star, so we’d be more than happy to connect you with any of our clients should you be interested in the IT service we can offer.
Does the managed IT services offer scalability?
As your business expands, can the IT support company managing your systems grow with you? If you’re not confident whether they can, that may be your answer on whether you work with them.
Partnering with an IT professional who can accommodate the growth and sometimes the downsizing of your business is essential.
Will the IT service be personalised?
A square peg doesn’t fit in a round hole. In fact, a square peg may not even fit in the square hole… it depends on its size!
If you’re looking to work with a ‘one size fits all’ IT service provider, you may not get the most out of your investment in business technology.
Our clients rely on Team Syn-Star for the IT Support they need through personalised packages and support.
Even though people come to Syn-Star for support with IT, everyone still feels as if they have a relationship with our team.
That’s because they’re incredibly personal and attentive with exactly what you need. When choosing an IT company, ensure they’re personalised throughout everything they deliver.
Is the IT service on offer proactive and not only reactive?
It’s an expectation for an IT specialist to deliver on all the typical matters, like fixing hardware and software which goes bang.
But what are they doing to ensure the issue doesn’t arise in the first place? Work with an IT company who is proactive at supporting you. That’ll save huge headaches.
Has the IT expert got impressive remote and on-site response times?
Nobody wants to have downtime which will cripple the operations of the business, so it’s important to be mindful of the remote and on-site response times of any IT support service when looking to choosing someone to work with.
For us at Syn-Star, we promise to respond to an emergency support ticket logged during our support opening times within two hours. Sometimes, we’re even faster! Talk to us more about our IT support response times.
Will there be regular service reviews with this business IT support provider?
The service you agree with an IT business support professional on day one may be different to what you require several months later.
While looking to choose an IT support company, ask them if there are regular service reviews to ensure you’re getting everything you pay for. Often, a dedicated Account Manager will initiate reviews… we have them here to help you.
Is the IT support nearby?
That’s brilliant for on-site support. But in a world where more people are working remotely, we’re able to help companies up and down the UK with IT for their business.