0800 508 8332

How to switch your IT support services provider

How long have you just managed with your IT support services provider rather than see your business thrive with better IT support?

IT Support Services Provider

Switching your IT support services provider may be seen as a bit of a hassle, but it needn’t be, and it could put a new spring back in the step of your business. 

Quick navigation

Why you might need to switch providers

When we talk to clients who are ready to change their IT support services provider, they’ve usually experienced common problems:
  • The provider isn’t meeting agreed contractual obligations and service levels are dropping off
  • The business is growing but your IT support isn’t keeping pace
  • You’re interested in introducing new technology the current provider won’t offer
  • You want to plan for the future but your provider can’t offer strategic support and isn’t proactive
  • The cost structure isn’t right for your budget requirements
If you’re struggling with any of these concerns, you aren’t getting the best from your provider and if they can’t help you resolve the matter, it’s time to move on.

What should you consider when switching?

Before jumping from the fire to the frying pan of IT support providers, it’s important to delve deeper into thinking about what you need, not just now, but in the future. It’s also worth reflecting on the issues you have with your current provider and how these may be addressed. The clearer you are about the impact you want your IT support to have on your business, the better you can assess and find the right new IT support.Thinking about your needs going forward, you can split them into where your business is going and what service you want.In terms of direction, are you growing and what are your businesses long term strategic goals? Do you have some internal IT support that will grow with the business or are you looking for an IT support partner that has services you can add on as you grow? Are your IT issues small and sporadic or are they largescale infrastructure challenges?With regards to the current provider, think about what does and doesn’t work with the current SLA. You’ll also need to be mindful of which current IT resources are owned by your business and which are provided by the supplier. Where is the documentation for software and hardware details, passwords etc? What do you need to see from your current supplier to ensure a smooth transition to the next one?The timing of any transition will also be important; are there projects in progress that need to be completed first? What are the terms of the contract for breaking it early and what is the current end date? There may be a financial penalty for a break in the contract or incorrect notice periods, but an early break may not be necessary if is a handover period.

How will I know I’ve made the right decision?

There are very clear business benefits to having the right IT partner. You should see productivity in the team improve with the implantation of good IT systems that are properly maintained and updated to prevent disruption. In turn:
  • You will be dealing less with IT issues or a poor service provider and can focus more on core areas of the business.
  • You will be confident that your data is stored correctly and securely and is readily accessible, but only by those who need it.
  • You will be confident that your IT strategy is aligned with your business goals, and you will have the right resources in place to deliver it.
There should always be a return in the investment any business makes in its IT and these are just a few of them.

Help is at hand

The good news for businesses wanting to switch IT support services partner is that we can guide you in implementing a smooth transition process that minimises risk of disruption to your business.At Syn-Star our mission is to support the growth of your business by providing an excellent IT and Telecoms support service. To ensure we do this from day one with new clients, we use a tried and tested, structured, four-phase on-boarding process.Neither do you need to know exactly what you want. You can tell us your issues and priorities and we can help decide and deliver a solution though our range of support services and delivery options.Switching to Syn-Star is easy and we are ready to talk to any businesses wanting to explore and understand whether switching is the right step. Contact us today for a free consultation.

Why you should review your IT strategy

Today technology is ubiquitous, not only for business but also for consumers.

We all take our technology everywhere with us and we expect interaction as a customer to be easy and convenient, whether it’s from the palm of your hand or your home computer.

The fact that technology is part of our daily lives illustrates how vital it is for any business to make sure it is using its technology effectively and to evolve when necessary. 

From the way your teams communicate internally and with customers to boosting productivity and reducing costs, a failure to understand how your technology is driving or impeding these aspects of your business will take its toll on performance.

Businesses also run the risk of exposing themselves and their customers to security breaches as cybercrime approaches and malware constantly evolves to beat existing security measures, with the potential to halt operations, risk customer data and damage the business’s reputation.

Businesses which don’t invest in reviewing their IT strategy run the risk of missing out on innovation and changing habits, falling behind their competitors.

Finding the right IT expertise

If you don’t have sufficient expertise within your business to review your IT strategy, finding the right IT support partner is an important initial step; they can offer non-biased advice and a different perspective on your organisation’s opportunities and challenges.

With experience in remote IT support, compliance and project management, an outsourced IT partner can help you with your review to create a comprehensive, up-to-date, living document to ensure that your strategic business plans are not frustrated by your own technology.

For more blogs
Share on facebook
Share on twitter
Share on linkedin

More news updates

How to recall an email

How to recall an email

If you’ve ever hit send on an email and then instantly regretted it, we show you how to recall an email and avoid embarrassment in

Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using there time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team are doing and how productive they are being, we are able to monitor them and create screen shots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyberattacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alert to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team. We’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your companies number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team work remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.