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Got questions about IT Support? Here’s our most commonly asked questions answered…

IT Support

Shopping about for IT Support can be a time consuming and overwhelming task because, and we’re well aware, it’s a very busy market with vast options for companies like you.

So we’ve compiled some questions we’re frequently asked by people like you when they’re looking to partner with a a company like us.

Whether you’re new to the IT Support game, or currently work with a company but are looking elsewhere, we’re here to help at anytime.

Is my data safe with Syn-Star?

Absolutely. We use the industry leading management systems, such as Autotask and IT Glue, to ensure we provide you with a super-fast and seamless IT Service.

What experience do you have with providing IT Support?

We’ve been a managed service provider for IT Support since 2002 and help hundreds of companies like you.

We have a brilliant team passionate about managing your business technology through our IT service package.

Are you located too far to offer IT Support?

Our HQ may fall on the Hampshire and West Sussex border, one of the most beautiful parts of the country (okay, we hear you, we’re bias) but 87% of the IT Support we offer is achieved remotely.

So, in short, location isn’t a limit. That’s why we offer UK-wide IT Support.

How long do I need to commit to Syn-Star?

Forget about hideously long contracts with an IT managed service provider because with Syn-Star it’s for a minimum of 12 months.

Our clients are then on a three month rolling contract thereafter.

What if I am not happy with your service?

We have a 90 days happiness guarantee. So if you think we’re really not up to the job, you can leave us within three months.

How do I know you do a good job?

Don’t hear it from us – get the insight you need from our clients. We’d be more than happy to connect you with any of our clients to provide you with all the lowdown’s of what working with Syn-Star is like.

When is your IT Support available?

Our IT Support hours are from 0730 until 1700 on Monday to Friday. It works really well for our clients! However, if you’d like to use us for any out of hours projects, we’d be more than happy to quote accordingly.

Do you offer discounts for charities?

We love working with charities and offer discounted IT Support for any charitable or not-for-profit organisation.

What does it cost for IT Support with Syn-Star?

The pricing for monthly IT Support starts at £300 + VAT per month for up to 10 machines, then per machine thereafter. You can get an instant quote emailed to you by clicking here.

If you’re a company with fewer than 7 machines, speak to us about alternative options as we appreciate monthly support may be too steep.

What about members of my team who have two or more machines?

Whether one employee has a computer, laptop, smartphone and a tablet, the support we cover would be for one machine. Ask us for more details as it can get a little confusing!

How do you set up my IT Support?

We have a turnkey onboarding process included for every fully managed IT Support client.

Ultimately, we’ll book you in for your onboarding at a time that works for you. You’ll also be introduced to your dedicated account manager and technical manager too.

There’s several ways to get in touch, so we’d love to hear from you. We’re all about building relationships with our clients. So if you fancy booking a Zoom discovery call, or just want to submit a form with an enquiry, you can do that by clicking here.

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Cloud Security       IT for your Business        Telecoms & Connectivity        Tech Consultancy       Hardware Repairs & Sales

Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using there time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team are doing and how productive they are being, we are able to monitor them and create screen shots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyberattacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alert to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team. We’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your companies number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team work remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.