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Integrating and supporting your IT to maintain assets efficiently, track workflows and manage multi-disciplinary teams safely
We understand that facilities managers are busy people, managing multiple premises, coordinating multi-disciplinary teams, contractors and facility users while staying on top of maintenance schedules and regulatory requirements. Effective IT is critical.
Syn-Star’s 24/7 IT support services ensuring your IT is reliable, integrated and secure, eliminating downtime, streamlining processes and evolving as your needs change.
We rely on our reputation for first-class customer service. Once you’ve gone through our simple on-boarding process, you’ll soon see why other facilities management companies use our services to gain a competitive advantage.
At Syn-Star, we grow long-term relationships alongside customers who we regard as partners in IT. This lets us help you plan for the future, anticipating growth and future needs so that you have IT in place that doesn’t limit your development. We look after today and are ready you for tomorrow.
Founded in 2002, we’ve been supporting facilities management operations and other business sectors for two decades. We have wide experience and expertise in getting the most from specialist software tools.
We also install and support more general software packages for business management, such as document storage and invoicing, including Cloud-based solutions such as Microsoft 365 and SharePoint.
Whether you are scheduling work, coordinating teams, monitoring maintenance or taking on new assets, the reliability and security of your IT is critical. At Syn-Star we operate a helpdesk from Monday to Friday, 7:30am to 5:00pm. This enables us to guarantee a 2-hour minimum response time to your call, whether through a remote link or site visit.
For equipment repairs we have a dedicated workshop team operating 6 days a week. Close relations with suppliers let us have ready access to spare parts, meaning you don’t wait for the return of your equipment.
We are confident you will like our services, so we give a 90-day Happiness Guarantee to customers. You can end your Syn-Star contract at any time in the first 90 days if you aren’t totally satisfied with our IT support.
We can provide remote and on-site IT Support for all your company’s technology. Our experts are on hand to help you. Get a quote for IT service management today.
Or call our sales line:
I just wanted to say a very big thank you to the Syn-Star team for their assistance with setting up SharePoint. The service they provide is absolutely fantastic and I was most grateful for the patience of the team.
Karen Smith, Cashflow Creators
All businesses rely on their technology for everyday running, and this is the case for infrastructure managers. IT support plays a key part in ensuring the continuity and connectivity needed for smooth and trouble-free building management. But when technology goes wrong, you need a swift response and Syn-Star is always ready with holistic support.
Our IT helpdesk is ready to respond quickly to calls for help if you are hit by a cybersecurity issue. Our team of experts has decades of experience in dealing with cyberattacks against businesses that rely on their IT to keep premises safe, recovering security-critical data and getting back online as quickly as possible.
We have broad and extensive experience in supporting facilities managers over the past two decades and we are familiar with most of the popular workflow, asset recording and maintenance planning software packages out there at the moment, including Infraspeak, eSSETS, MaintainX, iSite and Collabit.
We appreciate the importance of avoiding down-time when you’re managing single or multiple sites. Our dedicated team works in our repairs workshop six days a week, while our IT helpdesk operates Monday to Friday, 7:30am to 5:00pm to ensure a swift equipment repair service. We can repair your machines in hours and days, not weeks and months.
We offer facilities managers a full range of IT services in addition to day-to-day emergencies. This includes help with office moves and cabling, Cloud-based data storage solutions, such as Microsoft 365 and SharePoint, telecoms and internet connectivity, strategic consultancy to support long-term business planning and cybersecurity support, staff training and security updates.
We appreciate that your clients want to be certain that their sensitive information is fully protected when in your hands. We provide training in three essential areas: Dark Web monitoring; cyber security and email hacking awareness so that your team knows how to respond to threats to protect data and systems.
We also help you to achieve Cyber Essentials accreditation, crucial for working with government bodies and large corporate clients.
We can advise on connectivity and security issues and source the right devices and software to ensure remote workers, whether out and about inspecting a site or working from home, are in contact and can access the data and apps they need to do their job, thus promoting productivity and collaboration.
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
