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How to choose an IT Support company

IT Support

Deciding how to choose an IT support company, but also who to choose, can be a time consuming and arduous task. But it’s pretty important to get right.

It’s imperative the IT for your business is highly effective, with super-fast response times when things go wrong, and a proactive approach for when you wish to continually improve your business technology.

With many IT experts comparing themselves to others alike, and doing their very best to use their powers of persuasion, choosing an IT support company can be hard work.

But it doesn’t need to be. We’ve compiled some questions – with answers – for you to consider when choosing an IT support company that’s the right fit for your team and, most importantly, your business.

Does the IT Support company have a positive attitude?

For the team here at Syn-Star, attitude is everything. If we approach the IT solutions we provide for our clients with a negative mindset, we believe their experience will be gloomy.

We’re not about that. When searching for a managed IT Service that works for you – whatever size of your business – ensure their attitude is one that’s focused on helping you promptly and willingly.

Does the IT provider present reviews and testimonials?

Reviews and testimonials are everything. If you’re looking for IT support for business, it’s crucial you go with someone who instils confidence in you.

With reviews and testimonials, as well as case studies, you can gauge what people think of the IT support a particular company provides.

Reviews and testimonials are something we take seriously here at Syn-Star, so we’d be more than happy to connect you with any of our clients should you be interested in the IT service we can offer.

Does the managed IT services offer scalability?

As your business expands, can the IT support company managing your systems grow with you? If you’re not confident whether they can, that may be your answer on whether you work with them.

Partnering with an IT professional who can accommodate the growth and sometimes the downsizing of your business is essential.

Will the IT service be personalised?

A square peg doesn’t fit in a round hole. In fact, a square peg may not even fit in the square hole… it depends on its size!

If you’re looking to work with a ‘one size fits all’ IT service provider, you may not get the most out of your investment in business technology.

Our clients rely on Team Syn-Star for the IT Support they need through personalised packages and support.

Even though people come to Syn-Star for support with IT, everyone still feels as if they have a relationship with our team.

That’s because they’re incredibly personal and attentive with exactly what you need. When choosing an IT company, ensure they’re personalised throughout everything they deliver.

Is the IT service on offer proactive and not only reactive?

It’s an expectation for an IT specialist to deliver on all the typical matters, like fixing hardware and software which goes bang.

But what are they doing to ensure the issue doesn’t arise in the first place? Work with an IT company who is proactive at supporting you. That’ll save huge headaches.

Has the IT expert got impressive remote and on-site response times?

Nobody wants to have downtime which will cripple the operations of the business, so it’s important to be mindful of the remote and on-site response times of any IT support service when looking to choosing someone to work with.

For us at Syn-Star, we promise to respond to an emergency support ticket logged during our support opening times within two hours. Sometimes, we’re even faster! Talk to us more about our IT support response times.

Will there be regular service reviews with this business IT support provider?

The service you agree with an IT business support professional on day one may be different to what you require several months later.

While looking to choose an IT support company, ask them if there are regular service reviews to ensure you’re getting everything you pay for. Often, a dedicated Account Manager will initiate reviews… we have them here to help you.

Is the IT support nearby?

Whether you’re looking for IT Support in Hampshire, or perhaps IT Support in West Sussex, we’re based on the border of these counties and we’re moments away from Surrey too.

That’s brilliant for on-site support. But in a world where more people are working remotely, we’re able to help companies up and down the UK with IT for their business.

For more about the managed IT services available from Syn-Star, our team are here and ready to help. Feel free to contact us anytime and someone shall be in touch very soon.

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Cloud Security       IT for your Business        Telecoms & Connectivity        Tech Consultancy       Hardware Repairs & Sales

Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using there time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team are doing and how productive they are being, we are able to monitor them and create screen shots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyberattacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alert to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team. We’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your companies number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team work remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.