Every business, regardless of its size, requires an effective IT service to maximise productivity in their organisation.
Without a reliable I.T. support service, a business may struggle to stay competitive; there’s no greater frustration for employees and the customer when unreliable I.T. is involved.
So why is it important to regularly review your I.T. support service provider? Here’s five questions to support you while reviewing your current service.
Do they guarantee a 2 hour ‘in your door’ response time?
Downtime is a major issue when a computer system stops working. Many people aim to try and resolve the issue themselves thus spending time focused on fixing something they know little about instead of concentrating on the developments of business.
Others will call on their trusted I.T. service provider for urgent assistance to get back up-and-running in no time. But if it takes them more than 2 hours to be ‘in your door’ it may be worth shopping about. Don’t let a fault in your technology stump the growth of your company!
Do they proactively monitor your systems 24/7 to prevent downtime?
The word ‘proactively’ is important in the above question. If your I.T. service provider do not monitor your systems continually and potentially identify issues before you even are aware of them – think about finding someone who can.
Do they include unlimited support as part of your agreement?
Unlimited support can come with a fair price tag – whoever you shop with – but it’s reassuring to know you and the team around you can gain help from your I.T. support provider as much as your need.
Do they hold the parts to get you back up and running fast?
Most I.T. companies may not have the correct parts to fix an issue on your machine.
As a result, they have to order products from their supplier to resolve the issue. This can take time and prevent you from getting back to work promptly.
A benefit of using us…
Due to the retail arm of our business, Syn-Star is regularly able to get machines working again on the same day. If not, sooner compared to ordering something from a supplier.
We’re very fortunate to have thousands of hardware and software products in-house ready to support as and when required. That’s one of several reasons as to why clients value our service!
Do they provide a dedicated technical account manager?
A core focus of an account manager is to understand a business inside out. They’re focused on building a long-term relationship with particular customers and make suggestions where appropriate.
Clients are the focus of our account management department so it’s worth checking to see if your I.T. service provider has one.
Interested to now more about I.T. solutions designed to support the growth of your business? Click here for further information and contact us for a free I.T. audit.