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Eight critical things to look for when choosing an I.T. provider?

Your Managed I.T. Services is critical to the success of your business. That’s why we have listed eight areas to consider when choosing an I.T. provider…

Imagine your business without I.T… it’s difficult, right?

The reliability of your I.T. is essential to support with the daily operations of your business.

Whether you are a medium-sized business with 20 computers, or a call centre with 100 phones, it is imperative you partner with a company who can support with your I.T.

By ‘support’ we mean improve, manage, and address issues when they arise.

  • Does the I.T. specialist respond quickly to calls?

There is no greater frustration than when something goes wrong and you are painstakingly waiting on the phone to log the issue.

A simple telephone conversation is one-step closer to gaining knowledge about what the issue is, and how it will be resolved. When looking to switch I.T. provider, ask them about their response times.

  • Are they an I.T. adviser, and not just a repairs service?

Look for an I.T. service provider who can consult and create a support package bespoke to your business. This will prove to be beneficial in the long-term, and not just in the interim.

  • An I.T. service provider should help you budget

Look for a company who can support you with your I.T. budget. If you don’t have a set budget, a strong I.T. specialist will understand your needs and help you with constructing a budget.

  • The team are equally as important as the service promised

Working with a highly trained and experienced team will speak volumes. Be confident that the company you are partnering with fully understand what you require of them.

  • A guaranteed Service Level Agreement is essential

Agree quality, availability, and responsibilities before signing any contract! Understand what exactly it is your I.T. provider will be doing for you, and to what time.

  • The variety of I.T. solutions is important

Cloud services, VoIP business phones, remote services and more. With a variety of I.T. services you can tailor a package to what suits your requirements.

  • Are they proactive?

It’s no good you rocking up to your office for a day’s work to discover your computer isn’t working.

A proactive managed I.T. service provider will understand when there is an issue, and will be able to address it, before you even know about it.

  • Is your success their priority?

When choosing a managed I.T. service provider, look out for indicators that everything they do is to support the growth and development of your business.

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Cloud Security       IT for your Business        Telecoms & Connectivity        Tech Consultancy       Hardware Repairs & Sales

Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.