0800 508 8332

IT Support Manager

October 2021
Rake, Hampshire

What we’re looking for:

Syn-Star offers a managed outsourced I.T. department to small and medium size businesses across the South coast since 2002. We are looking for an enthusiastic, motivated and experienced IT support tech manager with the drive to manage our department of six technicians and help us grow. You would take on projects and deal with escalated service tickets. The successful candidate will have considerable practical experience, will be able to work independently and part of a team, be people focused and be a creative problem solver.

· To manage our team of technicians on a day-to-day basis, scheduling and ensuring a very high level of service for our clients

· Manage and support our clients I.T hardware, software and network infrastructure

· Onboarding new clients

  • Attend call outs to our clients using a company pool car
  • Provide remote and telephone based support
  • Build rapport with new, existing and potential clients
  • Provide first class technical and server support to client accounts at all times
  • Ability to keep up to date with new technologies and training the team in these areas

· Monitor the departments performance and reporting through KPIs

· Escalation point for clients and technicians

· Work with the other department managers to help plan and build Syn-Star to be best company in it area.

The Ideal Candidate:

  • Ideally 5 years plus experience within the I.T support industry
  • Previous experience in varied I.T and client environments
  • Working knowledge of Microsoft Server 2003 to date

· Thorough knowledge of office 365 (support, implementation and migration)

  • Ability to work productively within a team
  • Being forward thinking and innovative
  • Ability to build working relationships with clients
  • Must be able to drive to attend to call outs – Company pool cars provided
  • Embrace responsibility of being a key holder

· We are looking for a positive, upbeat attitude.

· A passion for technology and learning

Reference ID: TechManQ421


  • Extra days holiday for length of service: 1 extra paid days holiday per 2 years of service up to 10 years (5 extra days)
  • Your birthday off paid
  • Can buy up to 5 extra days holiday per year
  • Carryover up to 5 days holiday to the following year
  • Up to 2 full volunteering days per year (prior notice and permission)
  • Gym attendance is paid up to 50% per month (up to £50).
  • 50% paid up to £100 for one off physical challenge events – e.g. tough mother, marathon etc.
  • Day off for your child’s first day at school

Job Types: Full-time, Permanent

Salary: Competitive salary and negotiable depending on experience


  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Flexible schedule
  • Gym membership
  • On-site parking
  • Wellness programmes


  • Day shift
  • Monday to Friday
  • No weekends


  • Information Technology: 1 year (preferred)

Work remotely:

  • No

Email your C.V. with a covering letter explaining the type of position you are interested in. Send it to

Cloud Security       IT for your Business        Telecoms & Connectivity        Tech Consultancy       Hardware Repairs & Sales

Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using there time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team are doing and how productive they are being, we are able to monitor them and create screen shots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Our International Efforts

We are proud to partner with ‘Buy 1 Give 1’ to help causes around the world.

As a member of this organisation, our membership fee directly funds various developments, innovations and operations across the globe.

There are more than 500 carefully screened, high-impact projects taking place with sustainable development goals which we are hugely proud to help.

Because of our engagement with this charity, we can directly track the impact Syn-Star has on the lives of many. Every new client allows us to provide a new donation to this cause.

A Little Closer To Home

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.


Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyberattacks and data breaches are mitigated. 

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.

We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.


Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alert to these threats. 

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team. We’re able to provide all the equipment you need and complete any telecoms job from start to finish.

VoIP Phone

There is no need to be in the office to make and receive phone calls from your companies number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team work remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.


With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.